AI Chatbot: 60% Reduction in Support Tickets

The Challenge

HealthFirst was overwhelmed with appointment inquiries, prescription refill requests, and FAQs. Staff spent hours on repetitive questions instead of patient care.

Our Solution

We built a HIPAA-compliant AI chatbot trained on their knowledge base, integrated with their scheduling system, and designed conversational flows for common scenarios.

Results & Impact

Tools & Technologies

Client Testimonial

“The chatbot handles routine inquiries 24/7, letting our staff focus on patients who need personal attention. It's been a game-changer for our operations.”

Dr. Priya Sharma, Director of Operations, HealthFirst Clinics